Privacy Policy
Inspire Loyalty are a rewards company who provide rewards programmes by representing client rewards websites, transactional products and data marketing platforms for their customers, partners and staff. Inspire Loyalty takes great care with personal information that is provided to us online, taking steps to keep it secure and ensure it is used for stated purposes only. All data we collect on this website is encrypted which is evident by the SSL (secure sockets layer) padlock you can view in the browser of this website. Inspire Loyalty is registered with the ICO (Information Commissioners Office).
COLLECTING INFORMATION ABOUT YOU
If you registered on this website and ticked the box before submitting the registration form you have given consent and agreed to receive future email messages relevant to your rewards account or the client’s business which we represent. We use a third party provider (The Rocket Science Group LLC d/p/a Mailchimp) to fulfil our email communications on our client’s behalf with a DPA (Data Processing Addendum) in place to comply with The GDPR. Should you prefer not to receive these electronic communications from us, you can unsubscribe by email to val@inspireloyalty.co.uk You may also unsubscribe your details under My Account, after login to this website. If you have subscribed by completing and submitting the registration form on this website but change your mind to receiving future emails, you can also click the unsubscribe link contained in any future email communications you receive.
If you have submitted a contact us form or emailed our member support advisors directly we will use the contact information provided and data we store to help reply to your enquiry. Our secure website hosting company is Amazon Web Services (https://aws.amazon.com). We use hosting companies to back up the contents of this website, including your data. Should your data be removed from this website at your request or by us, we will continue to store your data, and our website hosting companies will retain your information on their servers, for a further 30 days before the next back up. Should your data be removed from this website at your request or by us, our website hosts will hold your data for up to a further 120 days prior to permanent deletion while they replenish their own system back up.
Bank card information is obtained using a third party provider (Fidel). Fidel API uses a proprietary tokenisation system and does not store any card numbers. All API requests use TLSv1.2 with end-to-end encryption. Fidel API receives transaction authorisation messages typically within seconds of a successful authorisation event. Information about Fidel’s Privacy Policy can be found here and security information can be found here. Card numbers are not stored by Inspire Loyalty Ltd.
HOW WE COLLECT YOUR INFORMATION
The information we hold about you is collected from the registration form you completed on this website and transactions which are processed on your account. Transactions which are processed on your account will record points automatically when you use your registered payment type for settlement of an invoice in full. The card information we obtain is tokenised for security via integration with Visa/Mastercard and American Express. Inspire Loyalty Ltd do not store any payment card information you register and is therefore insufficient for any fraudulent or unintended purpose.
THE TYPE OF INFORMATION WE HOLD
The information we hold is provided by you when you completed a registration form. This may include your name, address and contact details and any free format remarks you may have submitted to contact us.
CONTACTING YOU
We will use your contact details to communicate with you to advise of your points statement balance, or transactional enquiries or remind you about the features and benefits of the product you have registered for and tell you about other products and services which may be of interest to you – these are called marketing messages and you can change your mind about these communications at any time.
WHO WE MIGHT SHARE YOUR INFORMATION WITH?
From time to time we may share your information with other people or organisations (who are also bound to keep it safe and secure) if we have a duty to disclose it, if it is required for law or regulation allows or requires us to do so, for legitimate business purpose. Your data is shared with third party providers mentioned in the section, Collecting Information About You. Inspire Loyalty is GDPR compliant and registered with the ICO (Information Commissioners Office).
RIGHT TO BE FORGOTTEN
You have a right to request us to remove any and all information we hold about you by email to elephantrockrewards@inspireloyalty.co.uk You may also remove your details under My Account, Marketing Preferences, after login to this website.
HOW CAN YOU ACCESS YOUR INFORMATION?
You can access the personal and transactional information we hold about you in the My Account area of this website, after login. You can also ask us to change or delete any personal information previously provided. If we can we will, but sometimes we have to maintain some records for legal reasons. If you cannot access your account by login and would like a copy of your information, you can write to us at the address below.
HOW LONG WILL WE KEEP YOUR INFORMATION?
We will not retain your personal information for longer than is necessary for the maintenance of your account, or to meet other legal or regulatory requirements.
We use hosting companies to back up the contents of this website, including your data. Should your data be removed from this website at your request or by us, we will continue to store your data, and our website hosting companies will retain your information on their servers, for a further 30 days before the next back up. Should your data be removed from this website at your request or by us, our website hosts will hold your data for up to a further 120 days prior to permanent deletion while they replenish their own system back up. Our secure website hosting company is Amazon Web Services (https://aws.amazon.com).
COOKIE POLICY
USE OF COOKIES
We may use cookies and similar technologies on our website. Cookies are small text files that may be stored on your computer or mobile device when you visit our website. Cookies do many different things, such as letting you navigate between web pages efficiently and remembering your preferences.
WHAT ARE COOKIES?
Cookies are small files placed on your computer’s hard drive or in your browser memory when you visit a website.
WHAT DO COOKIES DO?
Cookies help to make the interaction between users and websites faster and easier. For example, they can remember your preferences, login details or information you supply. What cookies don’t do is store any personal or confidential information about you.
ARE COOKIES SAFE?
Yes, cookies are small text files. They cannot look into your computer or read any personal information or other material on your hard drive. Cookies can’t carry viruses or install anything harmful on your computer.
WHY SHOULD I KEEP COOKIES SWITCHED ON?
We would like you to keep cookies active on your computer during your visits to our website because parts of the site rely on them to work properly. Cookies also help us remember which parts of our site you have visited which means we can make our online advertising more relevant to your needs and interests. Remember, our cookies are completely safe and do not store any personal or confidential information about you.
The updates in GDPR 2018 mean any identifiable information relating to an individual is now sensitive data. It must be treated fairly, lawfully, and with due diligence to security.
HOW TO CONTACT US?
If you have any questions or concerns about our use of your personal information or would like a copy of the information we hold about you, please write to: The Marketing Office, Inspire Loyalty Ltd, Titanic Suites, 55-59 Adelaide Street, Belfast, BT2 8FE.
DISCLAIMER
While Inspire Loyalty Ltd has taken all reasonable care to ensure the accuracy of the information presented on this website, it does not make any warranties regarding the accuracy or completeness of the information within or accessible through the site. Inspire Loyalty Ltd reserve the right at any time to revise, amend, alter, or delete the information provided on this website.